Last Updated: June 3, 2026

At Calmjoye™, customer satisfaction is important to us. We want you to feel confident when shopping with our brand. This Return & Refund Policy explains the conditions for returns, replacements, and refunds.

1. Return Window

We offer a 30-day return period from the date your order is delivered.

If 30 days have passed since delivery, we may be unable to approve a return request.

To qualify for a return, products must meet the following requirements:

✔ Unused and in resalable condition

✔ Free from signs of wear, damage, or alteration

✔ Returned with original packaging whenever possible

✔ Accompanied by proof of purchase or order confirmation

Returns that do not meet these conditions may not be eligible for a refund.

2. Requesting a Return

Before sending any item back, you must contact our customer support team for authorization.

Contact Information

Email: service@calmjoye.com

When submitting a return request, please include:

• Order Number
• Full Name
• Email Address Used for Purchase
• Reason for Return
• Photos (if applicable)

Once approved, we will provide instructions for completing the return process.

Please do not send products back without prior authorization, as unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

We encourage customers to inspect their orders upon arrival.

If you receive:

• A damaged product
• A defective item
• An incorrect product
• An item missing components

Please contact us within 72 hours of delivery.

To assist with evaluation, we may request:

📸 Photos of the product

📦 Photos of the packaging

📄 Order information

After review, we will work with you to provide an appropriate solution, which may include a replacement or refund.

4. Non-Returnable Items

Certain products are not eligible for return for safety, hygiene, or operational reasons.

These may include:

• Personalized or customized products
• Clearance or final-sale items
• Gift cards
• Downloadable digital products
• Personal-use hygiene items once opened
• Products returned in heavily used or damaged condition

If you are uncertain whether your item qualifies for return, please contact us before submitting a request.

5. Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, size, color, or model, we recommend:

1. Requesting a return for the original item (if eligible)
2. Placing a new order for the desired product

This approach helps ensure faster processing and inventory availability.

6. European Union Consumer Rights

For orders delivered within the European Union, customers may have the right to withdraw from their purchase within 14 days of receiving the goods.

To qualify:

✔ Products must be unused

✔ Products must be returned in original condition

✔ Original packaging should be included whenever possible

✔ Proof of purchase must be provided

This statutory right applies in addition to any applicable return policy requirements.

7. Refund Processing

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method used during checkout.
• Processing typically occurs within 5–10 business days after approval.

Please note that financial institutions may require additional time to post the refund to your account.

Actual processing times may vary depending on your bank, credit card provider, or payment service.

8. Return Shipping

Customers may be responsible for return shipping costs unless:

• The product arrived damaged
• The wrong item was shipped
• The product was confirmed defective

In approved cases involving our error, replacement shipping costs may be covered by Calmjoye™.

Return shipping fees are generally non-refundable unless required by applicable law.

9. Lost Returns

If returning an item, we strongly recommend using a shipping service that provides tracking information.

Calmjoye™ cannot be responsible for returned packages that are lost before arriving at the designated return facility.

Please retain proof of shipment until your return has been fully processed.

10. Contact Us

If you have questions regarding returns, replacements, or refunds, please contact our support team.

Calmjoye™ Customer Support

📧 Email: service@calmjoye.com

Company: Universal Plastics Inc

Our team will be happy to assist you and provide guidance throughout the return process.

Thank you for choosing Calmjoye™.

We appreciate your trust and are committed to providing reliable products, responsive service, and a positive shopping experience.